A useful knowledge structure
Select authoritative documents, remove duplicate or obsolete material and organise the sources around real staff questions.
Build an assistant around the information your people need, the sources they trust and the permissions they already work with.
Answers are scattered across documents and experienced colleagues. Staff spend time searching, repeat questions and interrupt the same people.
Select authoritative documents, remove duplicate or obsolete material and organise the sources around real staff questions.
Design retrieval and source references. Test representative questions, missing information and incorrect answers before expanding use.
Define who can see each source, how documents enter the system and which information stays out of external services.
Assign source owners, review dates and a feedback process. Train the team to verify answers and report gaps.
Employees can find and check answers themselves, while knowledge owners keep control of the sources.
Explore the related workDescribe the decisions, tasks or learning needs you want to work through.